Support

How do I get access to an exam?

Exam access is set up on the website. See Unlock an exam, or email us if you have a promo code or a group arrangement.

I forgot my password.

On the sign-in page, choose "Forgot password" and we'll email you a reset link. The same password works in the iOS app.

Does the iOS app use the same account?

Yes. Sign in to the app with your ATLAS email and password. Your flashcard progress, skills and badges are shared between the app and the website.

My flashcard progress looks different in the app.

Pull down to refresh the Path or Review tab. If it still doesn't match, sign out and back in from the app's Profile tab, and email us if the problem continues.

How do I delete my account?

Go to your profile page on the website (or the Profile tab in the iOS app) and use Delete account. It's immediate and permanent, and it removes everything linked to your account, as described in our Privacy Policy. Deleting your account doesn't refund any exam access or subscription you've paid for. If you can't sign in, email study.atlas.program@gmail.com from the address on your account and we'll delete it for you.